Frequently asked questions

Rohoffe Pvt Ltd is a Maldives marine-services company established in 2011. We are the appointed Wan Hai Lines agent in the Maldives.

Our services span shipping line representation, ocean freight, containerized cargo transportation, ship agency, container management, cargo documentation, port & terminal coordination, related logistics and maritime security support.

Our head office is in Malé at Omadu Fannu, Level 3, Haveeree Hingun. We coordinate operations across all Maldivian ports, with regional bases supporting the north (Kulhudhufushi) and the south (Hithadhoo).

Our office is open Sunday to Thursday, 09:00–17:00 Maldives Time. Emergency support is available outside office hours on-call for active vessel calls and time-critical cargo.

Bookings are placed through the official Wan Hai Lines e-services on wanhai.com. Our local cargo desk supports you throughout — confirming space and schedules, preparing documentation and coordinating release once cargo arrives.

To get started, contact us at [email protected] or +960 753-3555.

Live cargo and container tracking is provided by Wan Hai Lines on wanhai.com using your bill of lading or container number.

If you need help interpreting a status or arrival schedule for a Maldives shipment, our cargo desk is happy to assist.

Once the vessel arrives and charges are settled, we issue the delivery order and coordinate release with the port and customs.

Please have your original bill of lading or telex-release confirmation and consignee details ready so we can process release without delay.

Yes. We coordinate reefer cargo including temperature set-points, plug-in monitoring and priority handling on arrival. Tell us your commodity and required temperature when you enquire so we can plan the handling correctly.

Typically the bill of lading, commercial invoice, packing list and any commodity-specific permits. We prepare and check bills of lading, manifests, delivery orders and customs paperwork so your release documentation is accurate and on time.

Yes. As ship agents we handle port-call coordination, vessel clearance, customs and immigration, husbandry, supplies and berth liaison at Malé and other Maldivian ports.

Send us the vessel particulars and ETA and we will prepare a port-call plan.

We coordinate clearance for vessels and cargo with Maldives Customs as part of our agency and documentation services, working alongside your appointed clearing agent or broker where one is involved.

Yes. We handle crew-change logistics including immigration formalities, transfers, and coordination with the vessel and port for sign-on and sign-off, subject to prevailing Maldives regulations.

We support embarkation and disembarkation of security teams, movement of security gear, weapons-storage coordination and transfer logistics — handled in compliance with applicable Maldives regulations and port requirements.

Use the form on our Contact page, email [email protected], or message us on WhatsApp at +960 753-3555.

Include your service type, ports or locations, cargo or vessel details and timing so we can route you to the right desk and respond quickly.

We aim to reply within one business day during office hours (Sunday to Thursday, 09:00–17:00 Maldives Time). For active vessel calls and time-critical cargo, emergency support is available outside hours on-call.