This Privacy Policy explains how Rohoffe Pvt Ltd (“Rohoffe”, “we”, “us” or “our”) handles personal information collected through the website at rohoffe.com (the “Site”). We are committed to protecting your privacy and to handling your information responsibly and transparently.
1. Who we are
Rohoffe Pvt Ltd is a marine-services company established in 2011, based at Omadu Fannu, Level 3, Haveeree Hingun, Malé, Republic of Maldives. For any privacy-related questions or requests, contact us at [email protected].
2. What information we collect
We collect only the information we need to respond to you and operate the Site:
- Enquiry form data — when you contact us through the Site, we collect the details you provide, which may include your name, company name, email address, telephone number, and the contents of your message or enquiry.
- Communications — if you email or call us, we keep a record of that correspondence so we can deal with your request.
- Basic analytics — we use Cloudflare Web Analytics, a privacy-friendly service that does not use cookies and does not track you across websites. It provides us with aggregated, anonymised information such as page views and approximate location, which helps us understand how the Site is used.
We do not knowingly collect special categories of sensitive personal data through the Site, and we ask that you do not include such information in your enquiries.
3. How we use your information
We use the information you provide to:
- respond to your enquiry, quotation request or message;
- provide and administer the services you ask for, or discuss them with you;
- communicate with you about your shipment, vessel call or cargo;
- maintain our business records; and
- understand and improve how the Site performs (using cookieless, aggregated analytics).
4. Lawful basis and consent
Where you submit an enquiry, we process your information on the basis of taking steps at your request prior to entering into, or in the performance of, a service relationship, and on the basis of our legitimate interest in responding to and managing enquiries. By submitting an enquiry, you consent to us using the details you provide to reply to you. You may withdraw your consent or ask us to stop contacting you at any time by emailing [email protected].
5. Sharing your information
We do not sell, rent or trade your personal information. We may share it only where necessary:
- with trusted service providers who help us operate the Site and our business (for example, our hosting and email infrastructure providers), under appropriate confidentiality obligations;
- with carriers, shipping lines or partners (such as Wan Hai Lines) strictly where needed to carry out the service you have requested; and
- where we are required to do so by law, regulation, or a valid request from a competent authority.
6. Data retention
We keep your information only for as long as is necessary for the purposes for which it was collected, including to respond to your enquiry, to fulfil any service relationship, and to meet our legal, accounting or record-keeping obligations. When information is no longer required, we will securely delete or anonymise it.
7. Security
We take reasonable technical and organisational measures to protect the information you share with us against loss, misuse, unauthorised access and disclosure. The Site is served over a secure (HTTPS) connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- request that we delete your information where there is no ongoing reason for us to keep it;
- object to or ask us to restrict certain processing; and
- withdraw any consent you have given.
To exercise any of these rights, please email [email protected]. We may need to verify your identity before acting on a request.
9. Cookies and analytics
Our analytics provider, Cloudflare Web Analytics, is cookieless and does not place tracking cookies on your device. For full details of the limited cookies the Site may use, please see our Cookie Policy.
10. International visitors
The Site is operated from the Republic of Maldives and hosted on global infrastructure provided by our hosting partner. If you access the Site from outside the Maldives, please be aware that your information may be processed in, or transferred to, locations outside your home country, where data-protection laws may differ. By using the Site, you understand that your information may be handled as described in this Policy.
11. Children
The Site is intended for a business audience and is not directed at children. We do not knowingly collect personal information from children.
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version is the one published on this page. Please review it periodically.
13. Contact
For any privacy request or question about this Policy, email [email protected] or call +960 753-3555.